Managed
Services
As your business grows, users require assistance, processes changes or you want new areas onboarded. We provide ongoing, recurring services and support post-implementation to drive long-term customer success.
Some of our managed services are:
1
ADMINISTRATION
SERVICES
- User setup, management, and security
- Configuration of standard/custom objects
- Creation and management of workflows, validation rules, Process Builder
- Data quality management and data loading
Also Known As
Virtual/Remote Admin
Org/User Management
System Admin
Object Maintenance
2
SUPPORT
SERVICES
- First response to user questions and tickets
- Issue resolution, including management of support requests to Salesforce
- Triage of client issues to determine applicability for Premier Support
Also Known As
Tier 1 Support
First Line Support
Helpdesk / Break-fix
3
RELEASE &
CHANGE SERVICES
- Manage customer org updates aligned around Salesforce release cycles
- Feature prioritization and request management
- Adoption and change management around new releases (including training)
Also Known As
Change Management
Feature Activation
Continuous Improvement
4
DEVELOPER &
INTEGRATION
SERVICES
- Build, deploy and maintain code for any custom development needs
- Design, build and maintain system integrations
Also Known As
Custom Development
Integration Monitoring
5
ANALYTICAL
SERVICES
- Creation and management of business reports & dashboards / Analytics
- Data Science application and analysis
Also Known As
Reports & Dashboards
Data Analytics
6
APPEXCHANGE
APP
MANAGEMENT
- Recommendations on AppExchange apps
- Management of ISV user licenses & apps
Also Known As
App Installations
App Maintenance
